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IRONBASH

Refund Policy

Eligibility for Refund

You may be eligible for a refund or service credit in the following situations:

Eligible

  • Garment damage directly caused by Ironbash Services during processing
  • Lost garments that were in our custody
  • Significant quality issues (improper ironing)
  • Order cancelled before pickup has been completed
  • Duplicate payment charged for the same order

Not Eligible

  • Pre-existing garment damage, stains, or wear
  • Colour bleeding or shrinkage due to fabric quality or composition
  • Items with missing care labels processed at customer's request
  • Claims raised after 24 hours of delivery
  • Dissatisfaction based on personal preference rather than service defect
How to Get Request a Refund
Report within 24 hours

Contact us within 24 hours of receiving your order. Include your order number and photos of the issue.

We investigate

Our quality team will review your claim and may request the garment for inspection.

Resolution provided

We will offer a re-service, credit, or refund based on the investigation outcome within 5 Working days.

  • Online Payments — Refunds will be credited back to the original payment method within 5-7 business days after approval.
  • Cash on Delivery — Refunds will be issued by Ironbash india Private Limited as ironbash wallet credits or via bank transfer (NEFT/UPI).
  • Service Credit — In some cases, we may offer credit towards your next order as an alternative to a monetary refund.
Cancellation Refunds
  • Before pickup: Full refund for prepaid orders. No charges for COD orders.
  • After pickup, before processing: Refund minus applicable pickup charges.
  • After processing has started: No refund for cancellation. The order will be completed and delivered.
Disputes

If you are not satisfied with our resolution, you may escalate the matter by emailing care@ironbash.com with the subject line "Refund Escalation" along with your order details. We aim to resolve all escalations within 7 business days.

Compensation Refund Limits
  • For damaged garments: Compensation will not exceed 10 times the service charge for the affected garment.
  • For lost garments: Compensation will be based on the depreciated value of the garment, up to a maximum of Rs. 2,000 per garment.
  • Maximum total liability per order is capped at the order value.